PorchPurr Terms of Service

Last updated: September 26, 2026

Overview

Welcome to PorchPurr! The terms “we,” “us,” and “our” refer to PorchPurr, trading as PorchPurr.

PorchPurr operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with the policies referenced below, explain your rights and responsibilities when using our Services.

Please read these Terms carefully. They include important information about purchases, returns, intellectual property, warranties, and limitations of liability.

By accessing or using our Services, you agree to these Terms. Our handling of personal information is explained in our Privacy Policy: [Insert PorchPurr Privacy Policy link].

If you do not agree to these Terms, you should not use our Services.

Nothing in these Terms excludes or restricts rights or remedies that cannot lawfully be excluded or restricted under applicable consumer protection laws.

Section 1 — Access and Account

You must be at least the age of majority in your place of residence to place an order or create an account. If you allow a minor dependent to use the Services, you are responsible for supervising that use.

When using our Services, you may be asked to provide information such as your email address, billing address, payment details, and shipping address. You agree that the information you provide will be accurate, current, and complete and that you have the right to provide it.

You are responsible for maintaining the confidentiality of your account credentials and for activity you authorize through your account. Contact us promptly if you believe someone has accessed your account without permission.

You may not sell, transfer, assign, or license your account to another person without our written consent.

Section 2 — Our Products

We make reasonable efforts to describe and display our products accurately. However, colors and appearance may vary depending on your screen, device settings, lighting, and other display conditions.

These display differences do not limit your rights if a product is defective or materially different from its description.

We may update product descriptions, discontinue products, or limit available quantities or delivery locations. Changes to product listings will not alter an accepted order without your agreement, except where permitted by law.

Please review the product description and included items before purchasing. Follow the instructions and warnings supplied with your product.

Section 3 — Orders

When you place an order, you make an offer to purchase the selected products. Your order is accepted when PorchPurr confirms acceptance.

Payment must be successfully processed before we accept your order. We may decline an order for reasons such as unavailable stock, payment problems, suspected fraud, or an error in the listing, subject to applicable law.

Please review your order carefully before submitting it. We may be unable to accommodate a requested change or cancellation once processing has begun. This does not affect any cancellation rights provided by law.

If we decline or cancel an order, or need your agreement to a change, we will contact you using the information provided. If we cancel an order after collecting payment, we will refund the amount paid for the canceled items and any applicable associated charges.

Returns and exchanges are governed by our Return & Refund Policy: [Insert PorchPurr Return & Refund Policy link], together with your statutory rights.

Unless we agree otherwise, purchases are intended for personal or household use rather than commercial resale.

Section 4 — Prices and Billing

Prices, discounts, and promotions may change. The price applicable to your purchase will be the price shown when you place your order, subject to the error provisions in Section 12.

Applicable taxes, shipping charges, and other charges will be displayed or disclosed before you complete your purchase, as required by law. Any customs or import charges that may apply will be handled as disclosed at checkout or in the applicable shipping information.

Prices on our website may differ from prices offered by third-party sellers.

Promotions may have separate conditions. If those conditions conflict with these Terms, the promotion conditions will apply to that promotion, subject to applicable law.

You agree to provide accurate and current purchase, payment, and account information and to update it when necessary.

By submitting payment details, you confirm that you are authorized to use the selected payment method and authorize the charges disclosed when placing your order.

Section 5 — Shipping and Delivery

Delivery times are estimates unless we expressly agree to a guaranteed delivery date. Delays may occur because of shipping carriers, customs processing, or circumstances outside our reasonable control.

If your order is delayed, missing, or damaged in transit, contact porchpurr@outlook.com so we can investigate and assist you.

Responsibility for loss or damage during delivery will be determined by applicable law. Handing an order to a carrier does not remove obligations we have to you under consumer protection laws.

Nothing in this section limits any right to cancel an undelivered order, receive a refund, or obtain another remedy under applicable law.

Section 6 — Intellectual Property

The Services, including website text, graphics, branding, images, video, audio, and their design and arrangement, are owned by PorchPurr or used with permission from the relevant rights holders.

Customer-submitted content remains owned by its respective owner, subject to the license described in Section 11.

You may use the Services for personal, non-commercial purposes. Except as permitted by law or with the relevant rights holder’s permission, you may not reproduce, distribute, modify, commercially exploit, or republish protected content.

These Terms do not transfer ownership of any intellectual property belonging to PorchPurr, Shopify, or a third party.

The PorchPurr name, logo, and related branding may not be used without our prior written permission, except where permitted by law. Shopify’s branding and other third-party marks belong to their respective owners.

All rights not expressly granted are reserved.

Section 7 — Optional Tools

We may provide access to tools or features supplied by third parties. We do not necessarily control or monitor those tools.

To the extent permitted by law, optional third-party tools are provided “as is” and “as available,” without additional warranties from PorchPurr.

Before using an optional tool, review the third-party provider’s terms and privacy policy. Your use may be subject to those terms.

New features, tools, or resources added to our Services will also be subject to these Terms unless separate terms are provided.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

Section 8 — Third-Party Links

Our Services may contain links to third-party websites, content, or services.

We do not control those third parties and are not responsible for their content, policies, or practices. A link does not, by itself, constitute an endorsement.

Before using a third-party website or making a purchase through it, review its terms and privacy policy.

Questions about products or services purchased directly from a third party should be directed to that provider. This does not limit our responsibilities for products purchased directly from PorchPurr.

Section 9 — Relationship with Shopify

PorchPurr is powered by Shopify, which enables us to provide the Services to you. However, purchases made through our store are transactions directly between you and PorchPurr.

Shopify is not the seller of products purchased from PorchPurr and is not responsible for fulfilling those sales.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from purchases and transactions with PorchPurr.

This section does not exclude any rights or liabilities that cannot lawfully be excluded.

Section 10 — Privacy Policy

Personal information collected through our Services is handled as described in our Privacy Policy: [Insert PorchPurr Privacy Policy link].

Certain information may also be processed by Shopify under the Shopify Consumer Privacy Policy.

Because Shopify hosts our store, information about your access to and use of the Services may be transmitted to and processed by Shopify and other providers, including providers located outside your country of residence.

Please review the applicable privacy policies for details about how personal information is collected, used, shared, and protected.

Section 11 — Feedback and Reviews

If you submit reviews, photos, videos, suggestions, ideas, or other content to us (“Feedback”), you retain ownership of that content.

You grant PorchPurr a non-exclusive, worldwide, royalty-free, sublicensable license to reproduce, display, publish, distribute, and reasonably format that Feedback in connection with operating, improving, and promoting our Services, subject to applicable law and our Privacy Policy.

We will not edit a customer review in a way that misrepresents its meaning.

By submitting Feedback, you confirm that:

• You own the content or have permission to submit it and grant the license above.

• Your submission does not violate another person’s intellectual property, privacy, or other rights.

• Your review reflects your honest experience or opinion.

• You disclose any payment, free product, discount, or other incentive connected with your review.

• Your submission does not contain malware, impersonation, unlawful content, or misleading statements.

Unless otherwise agreed, we are not required to pay for unsolicited Feedback or respond to every submission.

We may remove content that is unlawful, abusive, threatening, infringing, clearly false or misleading, unrelated to our products or Services, or contains confidential or private information.

We do not prohibit or penalize honest negative reviews merely because they are unfavorable.

Section 12 — Errors, Inaccuracies, and Omissions

Occasionally, information on our Services may contain errors or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or delivery estimates.

We may correct inaccurate information and update our listings.

If an error affects your order, we will contact you when appropriate to explain the issue and any available options. We will not charge a higher price or substitute a materially different product without your agreement.

Where cancellation is permitted by law, any payment collected for a canceled order will be refunded.

Section 13 — Prohibited Uses

You may use our Services only for lawful purposes and in accordance with these Terms.

You must not:

• Violate applicable laws or regulations.

• Infringe our intellectual property rights or the rights of others.

• Harass, threaten, abuse, or unlawfully discriminate against another person.

• Submit fraudulent or deliberately misleading information.

• Impersonate another person or misrepresent your identity.

• Send spam, phishing messages, or unauthorized solicitations.

• Upload viruses, malware, or other harmful code.

• Collect or misuse another person’s personal information without authorization.

• Interfere with the operation, security, or availability of the Services.

• Circumvent access restrictions, authentication systems, or other security measures.

• Copy, scrape, extract, sell, or commercially exploit protected portions of the Services without authorization.

• Use automated tools to access the Services except as expressly permitted by us or under Section 14.

These restrictions do not prohibit honest reviews, lawful complaints, or other legally protected activity.

We may restrict or suspend access where reasonably necessary to address a violation, fraud, or security risk, subject to applicable law.

Section 14 — Agents and Automated Access

This section applies if you use or authorize an automated or semi-autonomous software tool or service to interact with our Services on your behalf (an “Agent”).

An Agent may access the Services only where permitted by us and while complying with these Terms and applicable access restrictions.

Agents must:

• Identify themselves in HTTP or HTTPS requests by including “Agent/[agent name]” in the user-agent string.

• Disclose that interactions are automated when asked.

• Avoid concealing their identity or impersonating a human user.

• Not bypass CAPTCHAs, authentication requirements, or other measures designed to restrict automated access.

• Comply with requests to stop accessing or interacting with our Services.

• Respect applicable technical limits and other access controls.

We may limit or block Agent access to protect the security, integrity, and availability of our Services.

You remain responsible for actions you authorize an Agent to take on your behalf.

Section 15 — Termination

We may suspend or terminate access to the Services where reasonably necessary because of a material breach of these Terms, suspected fraud, a security concern, a legal requirement, or the discontinuation of the Services.

We will provide notice where required by law.

Termination does not remove payment obligations already incurred or affect rights relating to accepted orders, refunds, warranties, or other statutory remedies.

Provisions that are intended to continue after termination will remain in effect, including those concerning intellectual property, Feedback licenses, outstanding obligations, liability, dispute resolution, and applicable privacy obligations.

Section 16 — Disclaimer of Warranties

We aim to provide useful and accurate information, but general website content may contain errors or become outdated.

Except for warranties or commitments expressly provided by PorchPurr and rights required by applicable law, the website and Services are provided “as is” and “as available.”

To the extent permitted by law, we do not guarantee that website access will be uninterrupted, error-free, or continuously available.

Any exclusion of implied warranties applies only where legally permitted. Nothing in these Terms removes rights relating to product quality, fitness for purpose, conformity with descriptions, safety, or other mandatory consumer guarantees.

Any express product warranty provided at the time of purchase remains subject to its stated terms and applicable law.

Section 17 — Limitation of Liability

To the extent permitted by applicable law, PorchPurr and its affiliates, officers, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services, including lost business profits, revenue, or business opportunities.

These limitations apply only where lawful and do not exclude liability for fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Nothing in this section removes your right to remedies for defective products, non-delivery, breach of an express commitment, or other matters protected by mandatory consumer law.

Where applicable law does not allow a particular limitation, that limitation will not apply to you.

Section 18 — Indemnification

To the extent permitted by law, you agree to indemnify PorchPurr, Shopify, and their respective affiliates, officers, employees, contractors, and service providers against reasonable third-party claims and associated costs arising from your unlawful conduct, infringement of another person’s rights, or material breach of these Terms.

This obligation applies only to the extent the claim results from your conduct. It does not require you to indemnify a party for that party’s own negligence, misconduct, or breach of legal obligations.

We will notify you of a claim for which indemnification is sought and provide reasonable information about it. Any defense or settlement arrangements must comply with applicable law, and we will not agree to a settlement imposing non-monetary obligations on you without your consent.

Section 19 — Severability

If a provision of these Terms is found to be unlawful or unenforceable, it will be severed or limited to the extent permitted by law.

The remaining provisions will continue to apply unless doing so would be unlawful or would defeat the essential purpose of the agreement.

Section 20 — Waiver and Entire Agreement

Our failure to enforce a provision on one occasion does not waive our right to enforce it later.

These Terms, the policies referenced in them, and any applicable order-specific terms form the agreement between you and PorchPurr concerning the Services.

Nothing in this section excludes representations, commitments, or rights that applicable law requires us to honor.

Section 21 — Assignment

You may not transfer your contractual rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may transfer our rights and obligations in connection with a business reorganization, merger, acquisition, or similar transaction, provided the transfer does not unlawfully reduce your rights or protections.

We will provide notice where required by applicable law.

Section 22 — Governing Law

These Terms are governed by the laws of [Insert applicable state or territory and country], subject to any mandatory consumer protections that apply in your place of residence.

Subject to those protections, disputes may be brought before the competent courts of [Insert applicable court location].

Nothing in this section deprives you of the protection of mandatory local law or requires you to bring a claim in a court where such a requirement would be unlawful.

Section 23 — Headings

Section headings are included for convenience and do not change the meaning or interpretation of these Terms.

Section 24 — Changes to These Terms

We may update these Terms to reflect changes to our Services, business practices, technology, or legal requirements.

The current version will be available on this page with an updated “Last updated” date.

We will provide notice of material changes where required by law and explain when those changes take effect.

Unless otherwise agreed or required by law, the Terms in effect when an order is accepted will continue to govern that order. Updated Terms will apply to future use of the Services after their effective date, subject to any consent requirements under applicable law.

Section 25 — Contact Information

For questions about these Terms of Service, contact:

PorchPurr
Legal business name: PorchPurr
Email: porchpurr@outlook.com