PorchPurr Return & Refund Policy

At PorchPurr, we want you to feel confident about your purchase. We offer a 30-day return policy, giving you 30 days after receiving your order to request a return.

Return eligibility

To qualify under our 30-day return policy, your item must be unused, in the same condition you received it, with any original tags and its original packaging. You’ll also need your receipt or proof of purchase.

How to request a return

To start a return, email PorchPurr@outlook.com with your order number and the item you would like to return.

If your return is accepted, we’ll send you a return shipping label and instructions explaining how and where to send your package.

Please contact us before sending anything back. Items returned without a prior request will not be accepted under our voluntary 30-day return policy.

Return shipping costs: [Specify whether PorchPurr covers return shipping or whether a disclosed charge applies.]

For any questions about returns, contact [PorchPurr support email].

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and help resolve it.

Include your order number and a description of the problem. Photos of the item and packaging can help us understand what happened.

Exceptions and non-returnable items

Our voluntary 30-day return policy excludes:

• Custom-made or personalized products.

• Perishable goods and personal-care products.

• Hazardous materials, flammable liquids, and gases.

• Sale items and gift cards.

If you’re unsure whether an item qualifies, contact us before requesting a return.

These exclusions do not limit any cancellation rights or remedies for faulty, damaged, or incorrectly supplied goods that apply under consumer law.

Exchanges

To exchange an item, request a return first. Once your return is accepted, place a separate order for the item you would like instead.

European Union: 14-day right of withdrawal

Where EU consumer withdrawal rights apply, you may cancel an eligible online purchase within 14 days of receiving your goods, without giving a reason.

Notify us of your decision at [PorchPurr support email], then send the goods back within 14 days of that notification.

You may inspect the goods as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

For eligible withdrawals, we will refund your payment, including applicable standard delivery charges, without undue delay and within 14 days of receiving your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. Additional charges for an upgraded delivery service are not refundable.

These statutory rights take precedence over conflicting conditions in our voluntary return policy.

Refunds

For returns under our voluntary 30-day policy, we’ll notify you once we’ve received and inspected your return and confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the funds.

If more than 15 business days have passed since your refund was approved, please contact PorchPurr@outlook.com

Any shorter refund deadlines required by applicable consumer law will take precedence.

Your consumer rights

Nothing in this policy limits your rights under applicable consumer protection laws.