PorchPurr Privacy Policy

Last updated: September 26, 2026

PorchPurr, operated by PorchPurr, operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). In this Privacy Policy, “we,” “us,” and “our” refer to PorchPurr.

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our Services, make a purchase or other transaction, or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully to understand our practices and the choices available to you.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you or another person. It does not include information that has been anonymized so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with our Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:

• Contact information: Your name, billing address, shipping address, phone number, and email address.

• Payment information: Payment method, payment confirmation, transaction details, and payment card or financial account information processed in connection with your purchase.

• Account information: Your username, login credentials, preferences, and account settings.

• Transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your order history.

• Communications: Information you provide when contacting us, including customer support inquiries.

• Device information: Information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information: Information about how and when you access, navigate, and interact with our Services.

We may also process inferences drawn from this information, where permitted by applicable law.

How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you: When you place an order, create an account, contact us, use our Services, or otherwise provide information.

• Automatically: When you visit or interact with our Services, including through cookies and similar technologies.

• Service providers: When providers collect or process information on our behalf to help operate our store and deliver our Services.

• Partners and other third parties: Where permitted by applicable law.

How We Use Personal Information

Depending on how you interact with PorchPurr, we may use your personal information for the following purposes.

Providing, personalizing, and improving our Services

We use information to process payments, fulfill and ship orders, manage accounts, remember preferences, handle returns and exchanges, send order and account notifications, support product reviews, and improve your shopping experience.

We may also use information to recommend products and better understand how customers use our Services.

Marketing and advertising

Where permitted by law and subject to any required consent, we may use information to send promotional communications by email, text message, or postal mail and to display advertisements on our website or other platforms.

Advertising may be based on your purchases, browsing activity, or items added to your cart. Your marketing choices are explained below.

Security and fraud prevention

We use information to authenticate accounts, help secure transactions, detect and investigate fraud or other harmful activity, and protect our Services and customers.

If you create an account, you are responsible for keeping your login credentials confidential.

Communicating with you

We use information to respond to inquiries, provide customer support, resolve order issues, and maintain our relationship with you.

Legal obligations and protecting rights

We may use information to comply with applicable laws, respond to valid legal requests, participate in legal proceedings, enforce our terms and policies, and protect our rights or the rights of others.

How We Share Personal Information

We may disclose personal information in the following circumstances, subject to applicable law:

• With Shopify and service providers: Including providers that assist with website hosting, payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping.

• With marketing and advertising partners: To support marketing and advertising activities, subject to applicable consent requirements and opt-out rights. These partners may process information under their own privacy notices.

• At your request or with your consent: For example, when you direct us to share information with a third party or use an optional third-party integration.

• With affiliates: Where applicable, within our corporate group for purposes consistent with this Privacy Policy.

• For business transactions or legal reasons: Such as a merger, acquisition, reorganization, or bankruptcy; to comply with legal obligations; to enforce our policies; or to protect our Services, rights, customers, or others.

Depending on where you live, you may have the right to opt out of certain disclosures used for targeted advertising. See “Your Privacy Rights and Choices” below.

Our Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our Services to provide and improve its services.

Information submitted through our store may be shared with Shopify and other service providers, including providers located outside your country of residence.

Where we enable Shopify’s enhanced services, Shopify may use information about your interactions with our store together with information about your interactions with other merchants and Shopify. These features may support personalization, advertising, and improvements to our business.

For processing where Shopify acts as an independent controller, Shopify is responsible for responding to requests concerning that processing.

To learn more, visit the Shopify Consumer Privacy Policy. You can also visit the Shopify Privacy Portal to learn about and exercise applicable rights concerning information processed by Shopify.

Cookies and Similar Technologies

Our Services may use cookies and similar technologies to operate the website, remember preferences, understand usage, and support marketing activities.

Where available, you can manage your preferences through the cookie controls provided on our website. You may also adjust your browser settings to block or delete cookies, although doing so may affect certain website features.

Where required by applicable law, we obtain consent before using non-essential cookies or similar technologies.

Third-Party Websites and Links

Our Services may include links to websites, applications, or platforms operated by third parties.

If you follow one of these links, review that provider’s privacy policy and terms. We do not control the privacy or security practices of third-party services.

Information you share in public or semi-public spaces, including social media platforms or public reviews, may be visible to others.

Including a third-party link does not, by itself, indicate our endorsement of that website, its content, or its operator.

Children’s Information

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe your child has provided personal information to us, contact porchpurr@outlook.com to request deletion.

As of the date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined by applicable law, personal information belonging to individuals under 16.

Security and Retention

No security system is completely secure, and we cannot guarantee absolute security. Information transmitted over the internet may also be subject to security risks. Please avoid sending sensitive payment details or other confidential information through unsecured channels.

How long we retain personal information depends on factors such as whether it is needed to:

• Provide our Services and manage your account.

• Fulfill orders and handle customer support.

• Comply with legal, tax, or recordkeeping obligations.

• Resolve disputes.

• Enforce our agreements and policies.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights, subject to applicable exceptions and limitations:

• Access: Request access to personal information we hold about you and information about how it is used.

• Deletion: Request deletion of your personal information.

• Correction: Request correction of inaccurate personal information.

• Portability: Request a copy of your personal information in a usable format and, where applicable, its transfer to another provider.

• Opt out: Opt out of the sale or sharing of personal information or its use for targeted advertising, as defined by applicable law.

Privacy choices and advertising opt-outs

You can access our privacy choices page here:

[Insert PorchPurr’s data-sharing opt-out page link]

You may also contact porchpurr@outlook.com for assistance exercising your rights.

Where required by applicable law, we recognize Global Privacy Control signals as requests to opt out of covered sale, sharing, or targeted advertising for the browser and device sending the signal. Where we can associate the signal with an account, we will apply it to that account as required.

You can learn more at Global Privacy Control. Apart from recognized opt-out preference signals, our Services do not respond to other browser “Do Not Track” signals.

Marketing preferences

You can unsubscribe from promotional emails using the unsubscribe link included in those emails.

Even after you unsubscribe from marketing, we may continue sending necessary communications about your orders, account, returns, or other transactions.

Additional rights for UK and EEA residents

If you live in the United Kingdom or European Economic Area, you may also have the right to:

• Object to certain processing of your personal information.

• Request restrictions on processing.

• Withdraw consent where we rely on your consent to process information.

Withdrawing consent does not affect the lawfulness of processing carried out before that withdrawal.

Submitting a request

To exercise an applicable privacy right, contact porchpurr@outlook.com.

We may need to verify your identity before responding. Where permitted, you may authorize someone to submit a request on your behalf. We may request proof of that authorization and additional identity verification.

We will respond within the time required by applicable law and will not discriminate against you for exercising your rights.

For rights relating to information processed independently by Shopify, visit the Shopify Privacy Portal.

Complaints

If you have concerns about our handling of personal information, contact porchpurr@outlook.com.

Depending on where you live, you may have the right to appeal a decision about your privacy request or lodge a complaint with your local data protection authority.

EEA residents can find their relevant authority through the European Data Protection Board’s member directory.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

When we transfer personal information outside the EEA or the UK, we rely on applicable, recognized transfer mechanisms where required. These may include an adequacy decision, the European Commission’s Standard Contractual Clauses, or an applicable UK transfer mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, Services, or legal requirements.

We will post the updated version on our website, revise the “Last updated” date, and provide additional notice where required by applicable law.

Contact Us

For questions about this Privacy Policy, our privacy practices, or your privacy rights, contact:

PorchPurr
Legal business name: Porchpurr
Email: porchpurr@outlook.com

For purposes of applicable data protection law, Porchpurr, trading as PorchPurr, is the controller of personal information processed by us as described in this policy, except where another party, such as Shopify, acts as an independent controller.